Our Commitment to Every Driver

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CarHub Promises

In Thornhill, ON

At CarHub North York Chrysler, our commitment goes beyond selling vehicles—we’re dedicated to delivering a better car-buying experience from start to finish. Our CarHub Promises are designed to provide transparency, value, convenience, and peace of mind, ensuring every customer drives away with confidence and satisfaction.

Promises That Matter

Drive Happy Promise

We make it easy to find - and drive - your perfect car.

We promise to make every stage of the process simple and stress-free – from researching to buying to taking care of your perfect car.

Your Satisfaction Is Our Commitment

Our Perfect Match promise

We promise to find you a range of compatible cars based solely on your needs, so that you can choose one you’ll love.

Unmatched quality and choice

To give you a true comparison when choosing between brands, we carry an unprecedented selection of makes and models of all vehicle types at each of our locations.

Knowledge is power

We give you all the information you need – both online and with live, real-time comparisons in our showrooms – so you can be confident you’re making a well-informed decision.

Try before you buy

With so many brands and models to choose from, we encourage you to test drive as many cars as you like, with absolutely no pressure to buy.

Your car, your way

Style and protect your new car exactly the way you want it, with our extensive range of clearly-priced customization and care options.

Built on Trust, Backed by Promise

Our Hassle-Free promise

We promise to make every stage of the process simple and stress-free – from researching to buying to taking care of your perfect car.

The personal touch

You can expect more from our Product Advisors. They're paid differently to most, and are rewarded to understand what's important to you, and to give you good, honest advice and support, every step of the way.

Zero pressure

We're always there if you need us, but we'll also leave you to browse at your own pace. No pushy salespeople, no mystery, and no pressure to buy. Just a relaxed environment with people who care.

Space to think

Take your time to look around, experience different cars, and ask as many questions as you like. Enjoy our full-service café, customer lounge or Research Hub where you'll have space to think and decide in your own time.

Your Satisfaction Is Our Commitment

Our Best Value promise

We promise you’ll never have to haggle to get great value, with our all-inclusive, upfront pricing based on live-market comparisons across Canada.

Our best price first

Never haggle over price again! Our all-in, upfront prices are updated daily, based on the real-time, live-market value of similar cars across Canada. If you're not convinced you're getting a great deal, we'll happily sit with you and look up comparable vehicles online.

No hidden costs

You can always be sure that the price you see is the price you'll pay. We pride ourselves on offering the lowest possible finance or lease rates without adding margins or hiding extra costs elsewhere.

One simple fee

Our simple, all-inclusive fee of $400 covers you for all application and processing costs for finance or lease purchases. That's one simple price, no matter how long it takes.

Fair-price trade-ins

We'll happily give you a competitive, market-led price for your trade-in, whether you're buying a car from us or not. We accept all brands, and apply the same tool we use to price our own cars to give you the best possible price on yours.

The Peace of Mind You Deserve

Our Peace of Mind promise

We promise no surprises and fully backed-up cars and services, so you can buy worry-free.

No surprises

All of our pre-owned vehicles come with a full, complimentary CarProof vehicle history report, with comprehensive accident, recall and ownership information, meaning there are no unpleasant surprises.

Road-ready guarantee

Before making its way to you, each of our new and pre-owned cars undergoes a rigorous inspection, carried out by seven different specialist teams to make sure everything - from the engine to the cosmetics - is in tip-top shape.

Drive Safe warranty

All our pre-owned cars carry a 36-day Drive Safe warranty. You can rest assured that anything safety-related is covered, regardless of your new car's age or mileage.

Consistent standards

We prepare all our vehicles to a standard, not a budget. Each one of our pre-owned cars is prepared to the same high standard, regardless of car cost or sale price.

Built on Trust, Backed by Promise

Our Extra Mile promise

We promise to help you keep your car in the best shape possible, with a stress-free maintenance program, transparent costs and all the little extras that show we really care.

Free health checks

Check the health of your car, without having to pay for an inspection. No matter what you're bringing it in for, we'll give your car a complimentary once-over to make sure everything's still in great shape.

Maintenance made easy

We take the hassle out of maintaining your car with a personalized service schedule, friendly reminders and extended hours to make it easy.

Premium specialists

Because we service everything we sell, we have master technicians and a full range of parts and accessories for all major premium brands.

True price guarantee

Rest easy knowing you'll get a competitive price on all repairs, as well as a guarantee on all replacement parts. We do all that we can to provide proper estimates that are true to the real cost of the repair at hand, and without hidden costs.

Extras for you and your car

Not only does your car get a complimentary exterior wash with every visit, we take good care of you too. Enjoy food and refreshments at our café, watch TV or use our free Wi-Fi, gather information at our Research Hub, or simply relax in our customer lounge with a free coffee and muffin.